Qualifications

·       University graduate, BCom, BBA, BBM

Experience

·       4 to 7 years’ experience in a Service desk role in accounting/STP/PTP department of a large, reputable commercial organisation

·       Fluent in Spoken and written English

·       Query and issues resolution/management

·       Queue Management

·       Escalation Management

·       Customer care and team player

·       Conversant with Purchase to Pay SAP application

Essential Skills:

·       Excellent Communication skills – Business Communication and Email Etiquette’s (Reading and Written)

·       Customer Centric Behaviour/Customer Focused & Driven

·       Strong Service Desk Experience

·       Good understanding of AP process

·       Understand Invoice processing and Vendor reconciliation process.

·       Understanding of accounting

·       Team Player and Ability to think differently.

·       Email queue management