Purpose:
To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensuring Diageo maintains its position as supplier of choice. To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction. Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries. To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

Must Have:

5 GCSE / O Levels (inc. Maths & English) or equivalent qualification

At least 6 months Customer Service Experience in a busy customer service role

Excellent spoken and written English

Some experience of Microsoft Office suite would be advantageous

Knowledge of SAP and SalesForce/CRM tools is a significant advantage

Additional Skills:

CUSTOMER SERVICE ORIENTED

FINANCE

MARKETING

RETAIL SALES

Education:

Completed High School (Diploma or GED)

Technical Skills:

CRM

CUSTOMER SERVICE

MICROSOFT OFFICE

RECORDS MANAGEMENT

SAP

Competencies:

Customer alignment – excellent customer focus and commercial knowledge (including knowledge of market) and an ability to know your customer.

Good knowledge of processes and adherence to established procedures and Compliance policies.

A knowledge of the work of other Teams in Diageo who we collaborate with daily.

Service approach – excellent influencing skills, ability to speak with professionalism and a full knowledge of the Diageo product portfolio and service offering.

Is always courteous and polite to our Customers.

Works with resilience and pace.

Has a flexible approach, willing to perform tasks outside own area of responsibility.

Ability to work within a clear set of KPIs to measure performance (team & own).

Is focused on continuous improvement.

Technical expertise – competent in the use of Customer Records Management systems (Ideally with experience of SAP and Salesforce), Microsoft Office suite and Internet.

Personal Attributes:

Excellent interpersonal and communication skills

Excellent customer service and customer care mind-set

Willingness and ability to build great relationships with customers

As a temporary contractor, you'll be employed by our Managed Service Provider, Magnit Global, who manage most of our temporary contract hiring, you will not be employed by Diageo