Customer Onboarding Administrator

About Diageo

Diageo is the world’s leading premium drinks company, home to iconic brands in spirits and beer. Our Customer Service Centre in the Isle of Ireland (IOI) is a Centre of Excellence, committed to delivering exceptional service.

Role Summary

As a Customer Onboarding Administrator, you will manage the end-to-end onboarding process for new customers across On-Trade, Take Home Trade, and Route to Market channels. Your work ensures compliance with internal policies, anti-money laundering (AML) standards, and regulatory requirements while providing a seamless experience for our customers.

Key Responsibilities

• Oversee and complete customer onboarding in line with AML and internal compliance policies.
• Maintain accurate customer master data records.
• Ensure adherence to CARM (Control Assurance and Risk Management) standards.
• Collaborate across Commercial, Supply, and Global Business Operations teams.
• Track and deliver against KPIs, SLAs, and onboarding timelines.
• Manage documentation follow-up and ensure timely submissions.
• Keep onboarding materials up to date, reflecting policy or legal changes.
• Champion AML compliance and data integrity for Diageo Ireland.
• Lead each onboarding case with a professional, customer-first mindset.
• Contribute to continuous improvement and team capability growth.

Key Skills & Experience

• Strong customer focus with commercial awareness.
• Excellent communication and stakeholder management skills.
• High attention to detail and data accuracy.
• Resilient, proactive, and able to work in a fast-paced environment.
• Proficiency in Microsoft Office; experience with SAP, Salesforce, or DocuSign is a plus.
• Previous AML or customer onboarding experience (6+ months preferred).
• Minimum of 5 GCSEs/O Levels (including Maths & English) or equivalent.

Leadership Behaviours

• Deliver consistently high performance.
• Act with authenticity and integrity.
• Show curiosity, adaptability, and a drive for growth.      

As a temporary contractor, you'll be employed by our Managed Service Provider, Magnit Global, who manage most of our temporary contract hiring, you will not be employed by Diageo