Mandatory to have- Fluent French language skills – Customer language
Job Description · Ability to take ownership for standardization, automation · Ability to drive technical issues towards resolution · Understands and complies to controls in own area · Excellent interpersonal and communication skills · Responds positively to direction and shows energy in delivering what is expected within own area of work · Ability to effectively prioritize and deliver on promises · Proactive, solution-focused mind-set and positive “can do” attitude · Entrepreneurial attitude to drive issues towards resolution · Ability to work in often pressurized environment · Receptive to feedback and is willing to learn from mistakes · Active team player · Deliver process related trainings for newcomers · Train the Team on new / changed process steps · Initiate and coordinate assessments in the team to ensure the knowledge is cascaded and conduct frequent refresher training to bridge the gaps · Take proactive steps to standardize the process across markets and co-ordinate process change planning and implementation · Work closely with Team Leader and Governance team in communicating the change
Ensure the process documentations are in place and keep a track on the updates and ensure the updates are also documented in Desk Top Procedures · Support operations by changing the priorities of incidents raised. Change the priorities as per request from team, monitor and communicate the issues and its impact on operations · Support CARM (Sarbanes Oxley) / GAR audits · Ownership of GL reconciliations · Acting as a role model · Support Team Leader and Manager (taking part in project, reporting and analysis) · Lead customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation) · Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers · Monitor interfaces, resolve all interface and EDI related issues · Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions) · Maintain relationship with STC Customer Facing Team · Support other STC processing activities (customer data, order entry, billing, clearing, price and delivery credit note creation, customer spend, rebate processing) · Execute Anti-Money Laundering and OFAC checks as appropriate · Reporting (daily, weekly and monthly reports) · Any other tasks requested by line manager · Timely credit blocked order release according to market needs and 3PL order transfer timelines. · Timely direct debit and outgoing payment runs according to market needs SLAs · No hidden operational risks and issues · No control failures · Standardization and automation targets
Essential · Deep knowledge of Accounts Receivable process and controls · Accounts Receivable working experience · Deep SAP knowledge · Strong PC literacy, excellent Excel skills · Excellent interpersonal and communication skills · High accuracy
