Purpose of the role:

• The Technology TSA Support Analyst will play a key part in providing the support services established following the divestment of a Diageo business (e.g., EABL) under a Transitional Services Agreement (TSA).
• The role will provide the necessary support to the TSA Manager required for the reporting, governance, performance management, commercial control, and risk management of all Technology Transitional Services.
• The role also provides administrative support to the Supply Technology Leadership Team.

  Tasks:

  • Schedule meetings, arrange travel and manage expenses as required
  • Maintain accurate records of TSA services, scope, and contractual obligations
  • Track and support change requests, ensuring updates are documented and approved
  • Track service delivery metrics (SLAs, KPIs) across infrastructure, applications, and incident management
  • Support preparation of regular (e.g., monthly) TSA performance reports covering performance, risks, and progress
  • Coordinate inputs from the relevant teams for reporting and review cycles
  • Support monitoring of compliance with IT policies and security requirements
  • Support and coordinate JML (Joiners, Movers, Leavers) activities relating to system and service access
  • Support handling and coordination of data requests across services
  • Track service costs, usage, and license counts
  • Act as a key coordination point between D&T teams and stakeholders
  • Schedule and support governance forums, service reviews, and working groups
  • Ensure timely follow-up on actions and decisions
  • Support the planning activities for migration from the TSA

Skills & Experience:Degree in related field.Prior administrative experience.Excellent computer skills, especially typing.Attention to detail.Multilingual may be preferred or required.Desire to be proactive and create a positive experience for others

Experience/Qualifications:

• Familiarity with reporting tools e.g. PowerBI / Excel
• Excellent communication and stakeholder management skills
• Strong organisational and co-ordination skills
• Ability to work with structured processes, data and reporting
• Ability to effectively prioritise competing priorities and meet deadlines effectively
• High attention to detail and accuracy