• Manage all Clearing and Billing tasks, immediately escalate issues
• Manage customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)
• Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers
• Monitor interfaces, resolve all interface and EDI related issues
• Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions)
• Manage relationship with STC Customer Experience Team
• Maintain Desktop Training Procedures
• Continuously support standardization and automation, system and process improvement initiatives
• Actively promote the CARM (Sarbanes Oxley)/Control agenda
• Support other STC processing activities (customer data, order entry, price and delivery credit note creation, customer spend, rebate processing)
• Execute Anti-Money Laundering and OFAC checks as appropriate
• Reporting (daily, weekly and monthly reports)
• Any other tasks requested by line manager

• Unallocated Cash
• Ledger Quality – untexted, unreasoncoded items
• Timely credit blocked order release according to market needs and 3PL order transfer timelines
• Timely direct debit and outgoing payment runs according to market needs
• SLAs
• No hidden operational risks and issues
• No control failures

Essential

·        High accuracy

·        Fluent English language skills – company language

·        Solid PC literacy, strong Excel skills

Desirable

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