Duties

Years of experience: 2+ years

Shift timings : It can both 9:30 to 6:30 and 12:30 PM to 9:30 PM based on workload and business requirements. Only 12:30 PM shift has cab facility . Working from office all 5 days.

The Advisor works closely with their Team Leader and provides them with insights and support to manage their team’s day-to-day performance. This includes delivering our customers with a great experience, driving continuous improvement initiatives, and building our Advisors’ capability and confidence, so they become experts in their chosen field. To add to this, the Advisor has specialist knowledge and uses this to assist with more complex queries, process, or systems issues.

• Generates weekly, monthly and ad-hoc reports regarding team and should have exposure to Workday and ServiceNow.

• Resolves questions re: workfeed actions, enquiries, process applications, offline requests

• Works with “ticket & workfeed action distributor” to monitor team’s workload, monitors their performance against workload allocated to them and shares any relevant insights on team performance with their Team Leader. Manages workload distribution related questions.

• Manages backup activities in case of absence

• Advises on Policy where there is challenge or question, provides advice on interpretation and ensures consistency of approach

• Coaches and directs team members in regard to queries

• Previous experience in HR desirable and/or customer service environment essential.

• Previous experience using Microsoft Office applications to an advanced level, including Excel and Word, essential.

• Previous experience using cloud-based HR, EIC or SAP HR applications and systems desirable.

• Fluency in verbal and written English

Workday Experince will be required.