Retail Concession Manager

Diageo was created in 1997 but its business is built on the principles and foundations laid years before by giants of the industry – Arthur Guinness, John Walker, Elizabeth Cumming and many more. Today, Diageo is a world class leader in beverage alcohol, producing an outstanding collection of over 200 brands and owning the top two largest spirit brands in the world, Johnnie Walker and Smirnoff and 20 of the world’s top 100 spirit brands. Its portfolio also includes Crown Royal, J&B, Buchanan’s and Windsor Whiskies, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.

Diageo has built a strong platform for growth – through investment in its own brands, and by acquisition to broaden the geographical footprint and category depth and range. The company’s strong local business units are well-positioned to win in increasingly competitive and fast-paced environments. Diageo’s portfolio is well-diversified across price-tiers, enabling it to participate where consumer opportunity is greatest, and to capture shifts in consumer preference.

Diageo's culture is built and maintained by the five values that underpin its business and guide how Diageo works. At Diageo, employees are passionate about its customers and consumers and want to be the best. They give each other the freedom to succeed and value each other. Employees work hard so they can be proud of what they do and how they do it. While Diageo moves at pace, constantly evolving and improving, its values remain consistent. Diageo wants that employees live these values every day, everywhere so that Diageo can be proud of what they do and be the best that they can be.

More about Diageo is available at its web site: https://www.diageo.com/

ROLE DIMENSIONS

The Retail Concession Sales Associate is a key player in our luxury retail concession, responsible for delivering exceptional customer service and driving sales. You will work closely with the Retail Concession Lead to ensure that every customer interaction reflects our brand's prestige and commitment to excellence

Top Accountabilities

• Welcome customers warmly, creating a memorable first impression.
• Engage with customers to understand their needs and preferences, offering tailored product recommendations.
• Develop strong relationships with clients, fostering loyalty and repeat business through personalized follow-ups.
• Achieve individual sales targets while actively contributing to team objectives.
• Implement strategic selling techniques to maximize revenue opportunities, including upselling and cross-selling.
• Participate in planning and executing promotional activities and events designed to enhance store visibility and drive traffic.
• Maintain comprehensive knowledge of all products within the concession, including new arrivals and exclusive offerings.
• Attend regular training sessions to stay informed about brand developments and become a true ambassador of our luxury products.
• Communicate product benefits effectively, aligning them with customer desires.
• Assist in maintaining high visual merchandising standards that reflect the luxury nature of our brand.
• Support inventory management processes by conducting regular stock checks, ensuring accurate replenishment, and organizing displays meticulously.
• Collaborate with colleagues to ensure seamless day-to-day operations within the concession.
• Handle inquiries, complaints, returns, and exchanges professionally, turning challenges into opportunities for enhancing customer satisfaction.
• Strive consistently to exceed customer expectations through proactive service delivery.
• Work collaboratively with team members to foster a positive working environment that encourages growth and development.
• Share insights on consumer trends and feedback with management to inform strategic decision

Ideal experiences / Qualifications / capabilities

• Proven experience in retail or luxury sales environments is highly desirable.
• Exceptional communication skills with an ability to engage effectively across diverse clientele.
• Demonstrated passion for delivering outstanding customer service while achieving ambitious sales targets.
• Strong organizational skills coupled with attention to detail in operational tasks

As a temporary contractor, you'll be employed by our Managed Service Provider, Magnit Global, who manage most of our temporary contract hiring, you will not be employed by Diageo