Credit Operations Senior Level 5 This role falls within the Sell to Cash (STC) team and reports to the Island of Ireland (IOI) credit TL. This role supports the Credit TL, with a clear focus on reporting, key performance indicator (KPI) reviews and building credit capability within the team. The role is pivotal to Diageo Irelands’ success. Financial: Outlets in IOI c.9000 Annual Turnover c.€1,100m This role is responsible for delivering world-class credit and debt management. The Credit team focuses on maximising cash conversion, so it is imperative that the role holder has an in-depth appreciation of the trading environment across Ireland. No Direct Reports Leadership Responsibilities Leadership Capabilities ● Be Authentic - build great relationships internal in our team and across the business. ● Find Solutions – Be imaginative in finding solutions to issues. Generate ideas and move them to action. Apply strong commercial judgement to maximise growth opportunities for the business. ● Connect to the Diageo Purpose - Show pride in Diageo; act as a positive representative of the company. ● Manage People for Success - Take ownership for the performance outcomes the team needs to deliver. Grow capability and ambition in the team by regular coaching conversations. ● Consistently Deliver Great Performance - Identify clear priorities and focus on them at all times. Demonstrate brilliant execution. Proactively identify, drive and lead business improvement. ● Grow Yourself - Develop and apply self-awareness. Purpose of Role ● Report and share performance of the team at monthly performance meetings. ● Support excellent collaborative relationships across Diageo particularly with Sales Teams ensuring a balance between prudent credit management and the growth agenda. ● Lead or deliver continuous improvement initiatives in line with our strategy. ● Review and enforce all rules of governance surrounding the Credit Policy, Credit Insurance, Risk Criteria and Control and Risk Management (CARM) processes. ● Responsible for balance sheet reconciliations and work with auditors to provide all samples for testing. ● Deputise for the IOI Credit TL in their absence. Accountabilities 1. Support the TL to deliver team performance and maximise the cash conversion in Ireland on a weekly and monthly basis. This is a key deliverable for the country. 2. Responsible for KPI reporting, analysis and commentary. 3. Improve our Risk and Credit Process Capability through various local and global learning programmes and coaching. Work closely with Credit Execs and external legal service provider to maximise debt recovery on aged debts. 4. Other key deliverables as required in the role held by the TL. Qualifications and Experience Required Experience ● 5 GCSE grade A-C including Maths and English minimum ● 3rd level education is preferred ● At least 5 years in a Credit or Risk role ● Proven ability to consistently deliver high quality results ● Strong systems capability is required, preferably SAP, Excel and Power Point ● Experience of decision making in a customer and commercial facing role ● Proven ability to work & influence cross functionally ● Working knowledge of the legal aspects of insolvency or debt recovery is advantageous ● Excellent working knowledge of Credit, AML and GDPR policies is advantageous
