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Content Manager L6

Taxonomy
Meta Data
ServiceNow
Description:
  • Provide tactical knowledge engagement support to Diageo regional market HR teams under the guidance of our Global Knowledge & Portal Lead.
  • Transition and re-write HR knowledge articles into standardised content formats in ServiceNow.
  • Review and update HR knowledge article meta data, categorisation, taxonomy relationships, and audience criteria in ServiceNow.
  • Ensure HR knowledge articles follow GenAI optimisation criteria for Now Assist.
  • Demonstrated experience writing and updating knowledge article content in ServiceNow.
  • Demonstrated experience writing HR policy, information, FAQ or help guide content in partnership with HR Subject Matter Experts.
  • Fluent verbal and written English language.
  • Bachelors or equivalent degree.
QUALIFICATION/ LICENSURE :
  • Work Authorization : US Citizen
  • Preferred years of experience : 1+ Years
  • Travel Required : No travel required
  • Shift timings: Not specified
Job Location (On-Site)
Contract Duration 2 month(s)
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